WHAT ARE YOUR SHIPPING RATES?
All shipping options and rates are calculated at checkout.
I'VE PLACED MY ORDER, WHEN WILL IT SHIP?
Please allow 1-2 business days to process and prepare your order for shipment. During high peaks and high demand time periods, please allow up to 2-3 business days. Please note that all fully processed sales orders are final.
MAY I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED?
Before your order has been sent for shipment, our Customer Care team can help you cancel or add an item. If you need to make changes to your order, please contact us at hola@lunamagic.com.
MY ITEM WAS STOLEN, MAY I GET A REFUND?
We know things happen. Unfortunately, we are not responsible for stolen orders.
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
Please contact Customer Care at hola@lunamagic.com and we will gladly assist you.
CAN I EXCHANGE AN ITEM?
LUNA MAGIC does not process exchanges at this time.
