WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, Paypal, Amazon Pay, Google Pay, Shopify Payments and Vemno.
WHERE DOES LUNA MAGIC SHIP?
- U.S.A.: LUNA MAGIC ships to addresses in the fifty United States, excluding P.O. boxes.
- INTERNATIONAL: We also ship internationally to countries available at checkout. For international orders, we are not responsible for customs clearance, delays or compliance. Please confirm with your local customs agency to ensure that your order complies with local regulations.
WHAT ARE YOUR SHIPPING RATES?
We offer free shipping on all U.S. orders over $50. All other shipping options and rates are calculated at checkout.
I'VE PLACED MY ORDER, WHEN WILL IT SHIP?
Please allow 1-2 business days to process and prepare your order for shipment. During high peaks and high demand time periods, please allow up to 2-3 business days. Please note that all fully processed sales orders are final.
MAY I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED?
Before your order has been sent for shipment, our Customer Care team can help you cancel or add an item. If you need to make changes to your order, please contact us at firstname.lastname@example.org.
MY ITEM WAS STOLEN, MAY I GET A REFUND?
We know things happen. Unfortunately, we are not responsible for stolen orders.
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
Please contact Customer Care at email@example.com and we will gladly assist you.
CAN I EXCHANGE AN ITEM?
LUNA MAGIC does not process exchanges at this time.
For all other inquiries, please contact us 24/7 at firstname.lastname@example.org.