Shipping & Returns Policy

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, Paypal, Amazon Pay, Google Pay, Shopify Payments, Vemno and Sezzle (Buy Now, Pay Later).

WHERE DOES LUNA MAGIC SHIP?

U.S.A.: Luna Magic ships to addresses in the fifty United States, excluding P.O. boxes.

INTERNATIONAL: We also ship internationally to countries available at checkout. For international orders, we are not responsible for customs clearance, delays or compliance. Please confirm with your local customs agency to ensure that your order complies with local regulations.

WHAT ARE YOUR SHIPPING RATES?

All shipping options and rates are automatically calculated at checkout.

I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

Please allow 1-2 business days to process and prepare your order for shipment. During high peaks and high demand time periods, please allow up to 2-3 business days. Please note that all fully processed sales orders are final.

MAY I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED?

Before your order has been sent for shipment, our Customer Care team can help you change your order. If you need to make changes to your order, please contact us at hola@lunamagic.com.

MY ITEM WAS LOST OR STOLEN, MAY I GET A REFUND?

We know things happen. Unfortunately, we are not responsible for lost or stolen orders. Please inform us to that we are aware, but we strongly recommend for customers to file a claim with the shipping carrier.

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

Please contact Customer Care at hola@lunamagic.com and we will gladly assist you.

CAN I EXCHANGE/RETURN AN ITEM?

Luna Magic does not process exchanges or returns of opened products. All sales are final. If you have allergies or are sensitive to some cosmetic ingredients, we recommend only purchasing one item at a time to test for any type of reaction before purchasing multiple items.

For all other inquiries, please contact us 24/7 at hola@lunamagic.com.